Refund policy

At Essential, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The item must not show signs of wear, stains, damage, or alteration.
A valid proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

Products marked as Final Sale or Clearance.
Gift cards.
Items that have been used, washed, damaged, or altered after delivery.
Products returned without original tags or packaging.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review your request and arrange a replacement or refund where applicable.

Return Process

To initiate a return:

Contact our customer support team with your order number.
Once your return request is approved, you will receive return instructions.
Securely pack the item in its original packaging.
Ship the item back or hand it over to our assigned courier partner, as instructed.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method within 5–7 business days.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

We offer exchanges for eligible products, subject to stock availability. If your requested size or color is unavailable, you may choose another product or request a refund (if eligible).

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Essential will bear the return shipping cost.
For returns due to change of mind, incorrect size selection, or personal preference, the customer may be responsible for the return shipping charges, unless otherwise stated.